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Frequently Asked Questions
Frequently Asked Questions
The pre-authorization (provision) process is a procedure applied during car rental. It is applied to secure any traffic fines, bridge crossings, highway usage, or other additional charges that may occur after the rental. Pre-authorization cancellations are requested by sending a fax to the bank the day after your vehicle return date, and the cancellation is completed within 2 to 15 business days.
In case of an accident, after ensuring personal safety, do not panic. If the accident involves two parties, an accident determination report is required; if it is a single-vehicle accident, a police or gendarmerie report is required. When picking up your vehicle, make sure to obtain detailed information about its insurance coverage.
For your online car rental transactions, you can select your pick-up and drop-off location, date and time from the area on the homepage and view the current list of available vehicles. You can easily and quickly complete your online reservation and make the payment instantly online.
In car rentals, the driver’s license and age limit may vary depending on the vehicle class. You can view the age limits for economy class vehicles or upper segment vehicles by making an online reservation and checking the section where the vehicle details are shown.
When picking up your vehicle, most car rental companies will require a valid credit card issued in your name by a banking institution and sufficient available balance for the credit amount (deposit).
As soon as you create your reservation, a pre-approval email will be sent to you by our system. Afterwards, our customer representatives will call you to confirm your details, then send you a confirmation email and receive your approval.
All of our vehicles operating within our company are equipped with Lassa winter tires on all vehicles between December 1 and April 31, taking into account the Winter Tire Regulation of the General Directorate of Security, and we attach great importance to our customers’ safety.
In case of an accident; as soon as you reach our customer representative via the emergency assistance number provided to you, our customer representative will come to the scene, prepare the accident report, and after the accident vehicle is taken to the service, we inform you that you can continue your trip from where you left off with our spare (replacement) vehicle operating within our company, so that you do not experience any inconvenience.
No. In the event of an accident, as long as you are not under the influence of alcohol and do not drive without a license, no payment is requested from you for the vehicle’s loss of use, loss of value, or the time the vehicle remains in service.
Yes. One of the most important issues in car rental and insured car rental is fatal, permanently disabling, and injury accidents. In such cases, our vehicle’s personal traffic insurance makes payments up to a certain limit; and in MORAL and MATERIAL compensation lawsuits filed against the renting driver, our comprehensive insurance pays down to the last penny, and neither our company nor the Constitutional Courts request any receivable from the customer who rented the vehicle.
