Cancellation and Refund Policy

VEHICLE RENTAL AGREEMENT

This “Vehicle Rental Agreement” (briefly, the “Agreement”) is an annex to, and an integral part of, the Vehicle Delivery-Return Form (briefly, the “Form”) signed between the parties. Under this Agreement, Atlas Rent A Car (briefly, the “Lessor”) has rented the vehicle that it owns or operates to the Lessee, whose name and address are stated on the Form, for the dates specified in the Form. By this Agreement, the Lessee undertakes to use the rented vehicle within the specified conditions (rental period, return time, return station, etc.) and to pay the rental fee in full and on time. By signing this Agreement, the Lessee accepts all obligations regarding the rented vehicle.

The Lessee agrees in advance that they will sign the Vehicle Delivery Forms prepared upon receiving and returning the vehicle; that if they do not sign the Form, they will be deemed to have unconditionally accepted its contents; and that if they have any objection to the matters stated in the Form, they may raise an objection by obtaining an expert appraisal at their own expense.

The address declared by the Lessee in this Agreement and its annexes is the legal notification address, and unless the address change is notified to the Lessor in writing, all notifications made to this address shall be deemed valid pursuant to the Notification Law.

By signing this Agreement, the Lessee acknowledges that they have received the vehicle in sound and operable condition both mechanically and in terms of bodywork; that the vehicle was delivered as stated in the Form; that any and all existing damages on the vehicle will be recorded in the Form; otherwise, the Lessee will be responsible for all damages detected at the time of return. The Lessee confirms that there is no damage or accident trace on the vehicle other than the damages stated at the time of delivery.

The Lessee shall return the rented vehicle together with all documents, accessories, and spare tires delivered with it to the rental station or another Lessor office specified in the agreement. If the Lessee requests additional services (baby seat, navigation device, etc.), they are obliged to pay the additional rental fee notified by the Lessor in accordance with the terms of the agreement.

The Lessee is fully responsible for any and all loss, damage, harm, and penalties that cannot be covered by traffic insurance due to misuse or negligence in the vehicle delivered in good condition.

Age and Driver’s License Requirements:
The Lessee must comply with the required age and driver’s license conditions for the vehicles:

• For economy group vehicles: at least 20 years of age and a driver’s license held for 1 year,
• For middle group vehicles: at least 22 years of age and a driver’s license held for 2 years,
• For upper group vehicles: at least 25 years of age and a driver’s license held for 3 years.

Persons who will drive the vehicle other than the Lessee must also have completed the required period under the rental conditions and must be notified to the Lessor in writing as an additional driver. Otherwise, the Lessee shall be solely responsible for all damages and liabilities that may arise.

The minimum rental period is 24 hours; if the period is shorter, the rental fee is calculated on the basis of 1 (one) day. The Lessee shall pay the rental fee in advance according to the valid price list. In addition, the Lessee is obliged to pay the following additional fees:

• a) For delays up to 3 hours: 1/3 of the daily rental fee for each hour; for delays exceeding 3 hours: 1 (one) day’s rental fee,
• b) Any one-way fee that may arise at the end of the rental,
• c) The fuel difference arising from the fuel tank being delivered full and not returned full, plus a 25% service fee,
• d) All expenses such as fuel, highway tolls, parking, and transportation costs.

The Lessee makes payments at the start of the rental by credit card, cash, or voucher. In the event that the rental fee and other fees specified under the agreement are not paid, the payments become due and payable as of the invoice date without the need for any notice or warning, and a monthly default interest of 5% shall apply. At the start of the rental, a pre-authorization will be taken from the Lessee’s credit card.

The return date specified in the Agreement may be extended with the Lessor’s approval. The rental period cannot be extended without the Lessor’s approval. At the end of the fixed-term rental agreement, unless otherwise agreed, the Lessee shall return the rented property to the Lessor without any need for notice or warning.

The Lessee shall use the vehicle in accordance with the Traffic Law and relevant regulations and shall comply with all traffic rules. The Lessee is obliged to comply with the Highway Law and all related legislation. The Lessee is responsible for all legal and penal costs arising from failure to fulfill these obligations. The Lessee shall pay the traffic fines notified to the Lessor in a timely manner and shall pay a service fee of 100 TL for each transaction. These amounts shall be collected from the Lessee.

It is prohibited to allow third parties to use the rented vehicle free of charge or in any other manner. The vehicle may only be used under the specified conditions and with the Lessor’s approval. The Lessor has the right to terminate the agreement unilaterally in the following cases:

• a) If the vehicle is used by an additional driver,
• b) If it is towed by another vehicle,
• c) If transportation is carried out in return for income,
• d) If it is used to participate in events such as races or speed tests,
• e) If the vehicle is used outside its intended purpose,
• f) If prohibited substances are transported,
• g) If the Lessee drives the vehicle under the influence of alcohol or narcotic substances,
• h) In the event the vehicle is involved in an accident, the Lessor may rightfully terminate the agreement.